This policy explains how paid CDL Smart App subscriptions, renewals, cancellations, and refund requests are handled. It supplements the Terms of Service.
Free plan and free trials
The core CDL Smart App plan is free. A free trial does not automatically become a paid subscription unless the account owner completes a paid checkout or otherwise expressly authorizes recurring billing.
Recurring subscriptions
Paid plans are recurring monthly or annual subscriptions. The price, billing frequency, team-user limit, and recurring nature of the subscription are shown before checkout. By authorizing a paid subscription, the account owner authorizes recurring charges at the selected billing interval until cancellation.
Cancellation
The primary account owner may cancel a paid subscription through available billing controls or by contacting support@cdlsmartapp.com. Cancellation stops future renewals. Unless applicable law or the payment provider requires otherwise, service ordinarily remains available through the end of the already-paid billing period.
We will honor a valid cancellation request received before a future renewal is processed. If a payment method itself is canceled or revoked, we will not knowingly continue charging that payment method after receiving notice that the authorization has been withdrawn.
Refunds
Fees already paid for a completed monthly or annual billing period are generally non-refundable once the paid period has begun, except where required by law, where CDL Smart App has expressly promised a refund, or where we determine that a billing error occurred. This does not limit any non-waivable rights a customer may have under applicable law or card-network rules.
If a duplicate charge, incorrect amount, or other billing error occurs, contact support promptly. Approved refunds will be submitted through the payment provider and may take additional time to appear depending on the customer's bank or card issuer.
Plan changes
If the service allows an account owner to change between paid plans or billing intervals, the price and effective timing of the change will be shown before the change is confirmed or will follow the disclosed payment-provider schedule. A customer should not confirm a plan change unless they agree to the new recurring terms.
How to contact us
Billing, cancellation, and refund questions may be sent to support@cdlsmartapp.com. Include the account email and organization name, but do not email full card numbers, Social Security numbers, or driver-license numbers.