This policy explains billing, trial, renewal, cancellation, and refund practices for paid CDL Smart App subscriptions. It supplements the Terms of Service.
Free plan
The CDL Smart App core platform can be used without a paid subscription. The free plan does not require a payment card and is not billed automatically.
Optional Pro trial
Eligible account owners may activate one 14-day Pro trial for their organization. The trial does not require a payment card and does not automatically convert to a paid subscription. Paid service begins only after the account owner separately completes a paid checkout or otherwise expressly authorizes a paid subscription.
Paid subscriptions
Before checkout, the service displays the selected team plan, user limit, price, and whether billing is monthly or annual. Paid subscriptions are processed through Square. By completing Square's recurring-subscription checkout, the account owner authorizes the disclosed recurring charge at the selected billing interval until the subscription is canceled.
Annual pricing may be discounted compared with twelve monthly payments. Any discount or comparison shown in the service is based on the prices displayed at that time.
Automatic renewal
A paid monthly or annual subscription renews at the selected interval until canceled, unless the checkout or applicable law states otherwise. Material price changes will be communicated as required by applicable law before a changed recurring charge is imposed.
Canceling
The primary account owner can manage and cancel future automatic renewal from the Billing & Invoices area of the account. Cancellation is intended to be available online without requiring a phone call. When Square schedules a cancellation for the end of a paid period, Pro access ordinarily remains available through that paid-through date.
A cancellation request stops future renewal. It does not ordinarily erase invoices or amounts already due for a completed or current paid period.
Refunds
Except where required by law, expressly promised at checkout, or approved to correct a duplicate or erroneous charge, subscription payments are nonrefundable and we do not ordinarily issue prorated refunds for an unused portion of a monthly or annual billing period after the paid service has begun.
If you believe a charge is duplicate, unauthorized, or technically incorrect, contact support@cdlsmartapp.com promptly so we can investigate. This policy does not limit non-waivable rights provided by applicable law.
Plan changes
Available team plans and user limits are displayed in the billing area. A change to an active paid plan may be processed through Square and may take effect according to the billing treatment shown by the service or payment provider. Review the selected plan and displayed price before confirming a change.
Failed payments
If a recurring payment fails, paid features may be restricted, suspended, or returned to the free tier after reasonable billing processing and any provider retry period. Driver applications and account data are not sold as a substitute for payment.
Contact
Billing questions may be sent to support@cdlsmartapp.com.